LEGAL NOTICES

 

Chase Lombard LLP is a limited liability partnership  registered in England and Wales (registered number OC401090) whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

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We provide legal services. We are not regulated and authorised by the Solicitors Regulation Authority.

By accessing and/or continuing to use this website, visitors accept these terms and conditions.

Our Privacy Policy can be seen below.

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What you should do if you have a complaint and our complaints procedure are set out at the end of this page.

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Your Use of This Website & Cookie Notice

Terms of Website Use

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Your use of this website is subject to these terms and conditions.

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We may change these terms and conditions at any time without notice by updating the terms and conditions shown on the website. It is your responsibility to review the terms and conditions on the website each time you enter the website. Your use of the website after a change has been made signifies your acceptance of the revised terms and conditions.

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You also need to read our Privacy Policy & Cookie Notice as these also apply to your use of this website.

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This website and its contents (including, but not limited to, all information and materials) are provided for general information purposes only and are not intended to be comprehensive or provide advice. You should not rely on the contents of this website for legal advice and should always seek specific advice on any legal matter.

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This website and its contents are the property of Chase Lombard LLP. You may only view this website for your personal use and must not use this website or the contents and information on this website in a manner which would violate our intellectual property rights.

We cannot guarantee that this website will be uninterrupted or free of errors, bugs or viruses and we will not be liable for any of the foregoing. Access to this website may be suspended (in whole or in part) at any time without notice.

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Any links to other websites contained in this website are provided solely to assist users. Your use of such linked websites is at your sole risk and we do not approve or endorse such linked websites and are not responsible for their content, the link with such website or any transmission from such linked website.

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These terms of use are governed by and shall be interpreted in accordance with English Law and are subject to the exclusive jurisdiction of the Courts of England.

 

COOKIE NOTICE

 

Our website uses cookies and by using our website you agree to the use of these cookies as described in this notice. You can see how to control or delete cookies on your device in the section headed “How to Control/Delete Cookies” below.

A cookie is a small file of letters and numbers that are downloaded and stored on the browser or hard drive of devices or computers that you use to access the website. Your browser makes these cookies available every time you visit our website so that we can distinguish you from other users. These cookies help us to provide you with a good browsing experience on our website and also help us to improve our website.

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We may use cookies for the following reasons:

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Essential Cookies – these are cookies that are necessary for the operation of our website.

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Examples of the function of essential cookies are:

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• session cookies which enable you to navigate through our website smoothly.

• cookies to help position information on a PC, tablet, smartphone or other screen.

• cookies to enable you to log into a secure area of our website.

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Functional Cookies – these are used to recognise you when you visit our website and enable us to personalise your preferences (such as territory and language).

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Analytical Cookies – These enable us to recognise and count the number of visitors to our website. They also help us to see how visitors move around our website. These cookies are used to help us improve how the website and its pages work.

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Google Analytics – We also use Google Analytics, this is a web analysis services offered by Google Inc. (“Google”). Google Analytics uses a series of cookies which enable your use of our website to be analysed by collecting anonymous data such as where you have come from, how long you spend on our website and which pages you visit. Google stores this data and uses it to create reports. Your personal data is not stored by these cookies.

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The information generated by Google’s cookies about your use of our website (and this may include your IP address) may be transmitted and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of our website, compiling reports on website activity and Internet usage. Google may also transfer information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By adjusting your browser settings you can prevent storage of such cookies. You may also prevent the recording of data generated by the cookies by Google and the processing of such data by Google by downloading and installing the browser plugin and selecting your country.

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The Google website contains further information about Analytics and Google’s privacy policy                (http://www.google.com/intl/en/policies/privacy/).

 

How to Control/Delete Cookies

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Your browser should allow you to see what cookies are on your device and to enable you to delete them either individually or all together. Information on the cookies we use and how you can control or delete these is available at http://www.allaboutcookies.org/.

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Please note that by deleting or disabling cookies you may not be able to use certain functions or to access certain areas on our website.

 

PRIVACY POLICY

 

Overview

 

Chase Lombard LLP is committed to protecting all personal information (referred to throughout this Privacy Policy as “Personal Information”) we hold and respecting the privacy of those we deal with: for example; our clients and prospective clients; our employees, consultants and other staff; our suppliers and partners and those visiting our website.

 

This Privacy Policy describes how we may collect and use your Personal Information, explains how we look after your Personal Information and tells you about your privacy rights and how the law protects you.

 

Any references in this Privacy Policy to “Chase Lombard”, “we”, “us” or “our” means Chase Lombard LLP.

 

It is important that you read this Privacy Policy together with any other Privacy Policy we may provide on specific occasions when we are collecting or processing Personal Information about you so that you are fully aware of how and why we are using your data. You can contact us at any time if you have any questions or if you want to exercise Your Legal Rights. 

 

We are usually the data controller of your Personal Information, but in some instances other companies may have engaged us to provide services to them in order to perform a contract that they have entered into with you. In these circumstances this other company is the data controller of your Personal Information and to understand how they collect, use and share your Personal Information you should read their Privacy Policy.

 

 

How to Contact Us

 

If you have any questions about this Privacy Policy including any requests to exercise Your Legal Rights, please contact us:

 

By email: marisa.titmus@chase-lombard.com

 

By post: The Data Privacy Manager

             Chase Lombard LLP

              71-75 Shelton Street

              London WC2H 9JQ.

 

 

What is Personal Information

 

Personal Information means any information about a natural person from which that person can be identified; such as name, address, email, date of birth and bank account details. Throughout this Privacy Policy this information is referred to as “Personal Information”.

 

Our website may collect non- personally identifiable information, this is information that by itself cannot be used to identify or contact you. See the section on Our Website for more information about the information which may be collected and the Cookies which may be used when you visit our website.

 

 

When Do We Collect Personal Information?

 

Personal Information may collected by us when you approach us to discuss our services, when you instruct us and during the period that we provide services to you, when you apply for employment or any other position with us, if you visit us, when you engage with us through social media, when you contact us, when you visit our websites or when you give a third-party permission to share information with us (for example; where another professional or institution provides information to us regarding a matter we are instructed in relation to).

 

 

What Types of Personal Information Do We Collect About You?

 

When you contact us we usually collect your name, address, email address and telephone number; if you visit us we may also collect other information such as your car registration and a facial image; when we provide services to you, or you approach us to discuss us doing so, we will collect information (which may include Personal Information) regarding the matter you wish us to provide services in relation to, we may also keep some details of correspondence and conversations between us (for example; attendance notes and records of your instructions), we will collect bank details, payment and billing information and we will also collect information to prove your identity and to conduct client and anti-money laundering checks and for this purpose we may ask for copies of documents to prove your identity and address as well other information (such as information relating to the source of funds).

 

When you use our website: we will only collect your Personal Information if you provide the information to us (for example; by completing the “Contact Us” page).

 

When you engage with us through social media we may collect your name, address, email address, telephone number and other information which you decide to give to us.

 

When you apply for employment or another position with us we will collect your address, name, contact details, details of your past employment and qualifications, references, information contained in your CV or application, proof of identification and right to work check (such as passport, driving licence, work permit, proof of residency etc.), bank and tax details (for payroll purposes).

 

In providing our services, recruitment and/or managing our relationships with our employees and staff we may also hold and use sensitive Personal Information which is known as “Special Category Data”. This is personal information which relates to racial or ethnic origin, religious beliefs, political opinions, trade union membership, health, sexual orientation or sexual practices, genetic or biometric data.

 

 

The Legal Grounds We Rely on

 

The law provides protection for Personal Information and sets out a number of legal grounds for the collection, use and storage of Personal Information (this is commonly referred to as the “collection and processing” of Personal Information). Thelegal grounds which we rely on are:

 

Performance of a Contract - this is where we need to collect and process your Personal Information because it is necessary for the performance of a contract to which you or we are a party or to take steps at your request before entering into such a contract (for example; if we supply services to you).

 

Compliance with a Legal or Regulatory Obligation - we may need to collect and process your Personal Information if the law or a regulation to which we are subject requires us to do so (for example; we may be required to pass on details of people involved in fraud or other criminal activity).

 

Legitimate Interest – we may need to collect and process your Personal Information for the legitimate interest of our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our Legitimate Interest. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our Legitimate Interests against any potential impact on you in respect of specific activities by Contacting us.

 

Consent – in certain circumstances we may collect and process your Personal Information where you have given us your consent to do so (for example; where you tick a box to give your consent to receive marketing information from us).

 

 

How and Why Do We Use Personal Information?

 

We will only use your Personal Information when the law allows us to. Most commonly we collect and use Personal Information in the following circumstances:

 

Providing our services: where we have been instructed to provide services (or we have been approached to discuss providing services) we will collect and use Personal Information to perform our services. The legal basis we rely on for doing this is the Performance of a Contract, we may also rely on Legitimate Interest and Compliance with a Legal or Regulatory Obligation.

 

Contact: if you have contacted us we will need to collect and use Personal Information to respond to you. The legal basis we rely on for doing this is the Performance of a Contract, we may also rely on Legitimate Interest and Compliance with a Legal or Regulatory Obligation.

 

Marketing Communications: sometimes we will send you personalised communications about our services. The legal basis for us doing this is your Consent and Legitimate Interest. You are free to opt out of receiving such communications at any time by Contacting us. Please note that if you choose not to share your Personal Information with us we may not be able to send you information about, or provide to you, our services in which you are interested.

 

Communicating Information: we may need to send you communications required by law or to inform you about changes to or relevant facts about our services  and information which we are legally required to provide to you and the legal basis we rely on for doing this is the Performance of a Contract, we may also rely on Legitimate Interest and Compliance with a Legal or Regulatory Obligation.

 

Recruitment: when we recruit or you apply for employment (or any other position) with us we will need to collect and use your Personal Information to assess your application (for example; where you send us your CV or complete an application form). This information may include your address, nationality, name, age, qualifications and details of your past employment and education as well as information provided by your referees. The legal basis we rely on for doing this is the Performance of a Contract, Legitimate Interest and Compliance with a Legal or Regulatory Obligation.

 

Legal Compliance & Business Administration: We may need to collect and use your Personal Information in order to comply with a Legal or Regulatory Obligation, to enforce our legal rights and in connection with the administration of our business. The legal basis we rely on for doing this is Compliance with a Legal or Regulatory Obligation.

 

Website: we use non-personally identifiable information to help us understand the use made of our website and to improve the website. Details of how we collect and use non-personally identifiable information can be found in the section on Cookies On Our Website.

 

Please be aware that we may process your Personal Information on more than one lawful basis depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your Personal Information where more than one legal ground has been stated.

 

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

 

If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal ground which allows us to do so.

 

 

Our Website and Personal Information

 

If we want to collect Personal Information through our websites we will be open about this, we will make it clear when we collect Personal Information and will explain what we intend to do with this Personal Information.

 

When you use our websites we will not collect any Personal Information unless you provide such information to us, for example; by filling out the “Contact Us” page on this website or emailing us.

 

For our websites we use a third-party service, Google Analytics, to collect standard internet log information and information relating to your use of the websites (for example; relating to the type of browser and operating system which you use and which sections of the websites you visit). We will not make any attempt to discover the identities of those visiting our websites and do not allow others (such as Google Analytics) to do so.

 

Please note that the information contained in this Privacy Policy does not apply to any third-party websites accessible through links from our websites and Chase Lombard is not responsible for such websites. You should read the Privacy Policy of all third party websites in order to understand how your Personal Information and other data will be treated by these websites.

 

You should also be aware that Personal Information and other data transmitted over the internet may not be secure and may be collected by others.

 

 

Cookies On Our Website

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our COOKIE NOTICE below.

 

 

Sharing Personal Information with Third Parties

 

We may share your Personal Information third parties where necessary. For example:

 

• Those who provide services to us (for example; where we outsource business administration such as payment processing, accounting services, payroll services, IT systems and software providers and support services and business administration).

• Third parties where it is necessary to do so in support of our services to clients (such as barristers, lawyers, accountants, service agents, expert witnesses, evidence review services, translators, clerks and opposing parties and/or their representatives).

• Regulators, professional bodies and insurers.

• Government bodies and agencies and regulatory agencies.

• Tax authorities.

• Courts, arbitrators, mediators and their support services.

• Where compelled by law or legal process.

 

If these parties are based in countries outside of the European Economic Area (EEA) this may result in your Personal Information being transferred outside of the EEA. Data protection laws may differ outside of the EEA and the data laws in some countries may offer less protection than within the EEA. If we do this we will make sure that suitable safeguards are in place; for example, by using contractual agreements, unless certain exceptions apply.

 

We may also share your Personal Information in the event that our company is the subject of a change of control, merger or a transfer of part of our business.

 

We will never sell or rent your Personal Information to any third party.

 

Security  

 

We are committed to keeping all Personal Information provided to us confidential and secure. We have put in place security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

We also limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

How Long Will You Keep My Personal Information?  

 

We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

Where we have provided services to a client we will generally retain Personal Information for a period of at least six years from the date of our last communication with that client provided that this is in compliance with our obligations under the EU General Data Protection Regulation or any other applicable legislation which we are bound by, although we may need to retain Personal Information for longer period if required to do so by law, Government Regulatory Authority, our professional regulators, insurers etc.

 

In assessing the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

 

Your Legal Rights  

 

You have certain rights under data protection laws in relation to your Personal Information.

 

You have the right to:

 

• Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

 

• Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

 

• Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

• Object to the processing of your Personal Information where we are relying on a Legitimate Interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

• Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the accuracy of the Personal Information; (b) where our use of the Personal Information is unlawful but you do not want us to erase it; (c) where you need us to hold the Personal Information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your Personal Information but we need to verify whether we have overriding legitimate grounds to use it.

 

• Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

• Withdraw your consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

If you wish to exercise any of the rights set out above, please Contact us.

 

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

Your Right to Complain

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

 

Changes to Privacy Policy

 

We may make changes to this Privacy Policy to reflect changes in the law or our privacy practices. If we do make such a change and/or an update we will publish the updated Privacy Policy on www.chase-lombard.com.com. We encourage you to check this Privacy Policy for changes whenever you visit our websites.

 

OUR COMPLAINTS PROCEDURE

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We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

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In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints handling policy (set out below). Making a complaint will not affect how we handle your case.

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What Do To If We Cannot Resolve Your Complaint

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If your complaint relates to legal services provided by us, the Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

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• Within six months of receiving a final response to your complaint

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• No more than six years from the date of act/omission; or

• No more than three years from when you should reasonably have known there was cause for complaint.

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If you would like more information about the Legal Ombudsman, please contact them.

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Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6167
Slough
SL1 0EH

 

 

Chase Lombard’s Limited Complaints Handling Policy

 

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, you need you to tell us about it.  This will help us to improve our standards.

 

If you have a complaint, please contact marisa.titmus@chase-lombard.com with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

 

What will happen next?

 

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

 

We will then investigate your complaint.

 

We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.

 

Within three days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you, and otherwise notifying our decision.

 

If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter and otherwise our decision, within 21 days of sending you the acknowledgement letter. 

 

At this stage, if you are still not satisfied, you should contact marisa.titmus@chase-lombard.com again and we will review the decision.

 

We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

 

If your complaint relates to legal services and you are still not satisfied, you can then contact:

 

The Legal Ombudsman,

PO Box 6167
Slough
SL1 0EH

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about your complaint.

 

Normally, you will need to bring a complaint to the Legal Ombudsman www.legalombudsman.org.uk.) within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.